Account
How do I open an account?
Click “Open Account” on the homepage, fill in your details, and verify your email. After that, you’ll be guided through identity verification.
How do I verify my identity?
Upload a government‑issued photo ID and a recent proof of address. Our compliance team reviews documents within 24 hours.
How do I update my personal details?
Log in, go to Settings, and click “Edit Profile.” Changes are saved immediately.
What if I forget my password?
Use the “Forgot Password” link on the sign‑in page. A reset link will be sent to your registered email.
How can I close my account?
Contact our support team via Telegram or email. We’ll verify your identity and process the closure within 5 business days.
Deposits & Withdrawals
How do I fund my account?
Once verified, go to “Deposit” in your dashboard. You’ll see a unique deposit address. Send funds, and they’ll be credited after manual verification (usually within 2 hours).
What payment methods are accepted?
We currently accept bank wire transfers and digital assets (USDT, BTC, ETH). Additional methods are being added.
How long does a deposit take to appear?
Deposits are manually verified by our operations team, typically within 2 hours during business days.
How do I request a withdrawal?
Go to “Withdraw” in your dashboard, enter the amount and destination. Withdrawals are processed within 3–5 business days after compliance review.
Are there any withdrawal fees?
Standard withdrawals are free. Early withdrawals or large amounts may incur a processing fee, clearly displayed before you confirm.
Investments & Portfolio
How do I choose an investment plan?
Browse the “Investments” page to see our strategies. Each plan has a fact sheet with target returns, risk level, and minimum investment. You can also speak with an advisor.
How are returns calculated?
Returns are net of operational costs and accrue daily. The dashboard shows real‑time projected returns based on your active allocation.
Can I change my investment strategy?
Yes, you can reallocate funds at any time, subject to the lock‑up period of your current plan. Contact our team for assistance.
How often is my portfolio updated?
Your portfolio value is updated daily and displayed on your dashboard. Monthly statements are also available in the “Documents” section.
Where can I find my statements?
Monthly and quarterly statements are automatically generated and can be downloaded from your dashboard under “Documents.”
Security & Privacy
How is my personal data protected?
All personal data is encrypted using AES‑256 and stored on secure, access‑controlled servers. We never share your information without your consent.
What security measures do you use?
We use multi‑signature cold storage for assets, manual transaction verification, and real‑time intrusion detection. Two‑factor authentication is available for all accounts.
How do I enable two‑factor authentication?
Go to Settings > Security and click “Enable Two‑Factor.” Follow the steps to link your authenticator app or SMS.
What should I do if I notice suspicious activity?
Contact our support team immediately via Telegram or email. We will freeze your account, investigate, and restore access.
Is my capital insured?
Client assets are held in segregated accounts with regulated custodians. Additionally, our slashing insurance covers validator‑related risks for digital asset strategies.
General
What is NodeArchitect Wealth?
NodeArchitect Wealth is a private, invitation‑only investment management platform. We offer institutional‑grade strategies in private credit, real estate income, fixed income, and global equities.
Who is Ron Shevlin?
Ron Shevlin is the independent Strategy Advisor to NodeArchitect Wealth. He is Chief Research Officer at Cornerstone Advisors and provides risk oversight for our investment frameworks.
Is there a minimum investment?
Our Income Portfolio starts at $500. Other strategies have higher minimums. You can view detailed requirements on the Investments page.
How do I contact support?
You can reach our support team via Telegram (@nodearchitectwealth) or email. We typically respond within a few hours.
Where can I find the FAQ?
Our FAQ page is accessible from the main menu. It covers the most common questions about investing, deposits, and account management.