Contact your dedicated advisor directly.
Clear accountability – every complaint is taken seriously.
Contact your dedicated advisor directly.
If unresolved, submit a written complaint to: [email protected]
Our compliance officer will acknowledge receipt within 5 business days.
A full investigation will be conducted, and a final response will be issued within 8 weeks.
If you remain dissatisfied, you may refer the complaint to the Financial Ombudsman Service (FOS) (UK clients only).
We take all complaints seriously and treat them as an opportunity to improve our service.